Dialcore Technologies – Dialer Usage Terms & Conditions

By accessing or using any dialer service provided by Dialcore Technologies, you acknowledge and agree to the following terms and conditions:

1. Campaigns We Do Not Serve
 Dialcore Technologies does not provide dialer services for campaigns or industries related to:

-Banking or financial sectors
-Final Expense
-Insurance
-Mobility campaigns
-Car inspection services
-Energy or utility campaigns
-Billing-related campaigns
-Telecom services
-Dish TV or IPTV services
-Uber-related campaigns including Uber Eats, Uber Taxi, DoorDash, Lyft, or similar gig-economy services
-Inbound-oriented campaigns
-Non-legitimate, misleading, or high-risk campaigns
-Campaigns primarily focused on unsolicited sales messaging or spam activities

If any restricted or prohibited activity is detected, the associated account will be suspended or permanently terminated immediately without prior notice or refund.

2. Permitted Use Policy
All dialer services must be used responsibly, legally, and in compliance with applicable telecom regulations and carrier policies. Any misuse, abuse, or unauthorized activity may result in immediate suspension or permanent termination of service.

3. Prohibited Activities
The following activities are strictly prohibited:

-Spam calls or robocalling
-Fraudulent, deceptive, or misleading communications
-Illegal marketing practices
-Unauthorized bulk messaging
-Gig-economy campaigns such as Uber, Uber Eats, DoorDash, Lyft, or similar services
-Inbound-focused campaigns generated through misleading or non-compliant methods
-Use of third-party auto-dialing software or automation tools

Violation of these policies may result in permanent account termination without refund.

4. Restricted Data Collection
Users are strictly prohibited from collecting, storing, or requesting sensitive customer information through Dialcore Technologies dialers, including:

-Credit or debit card numbers
-Bank account information
-Social Security Numbers (SSNs)
-Passwords or login credentials
-Personal identifiable information (PII)
-Any violation will result in immediate account suspension and service termination.

5. Marketing & Messaging Compliance
Unsolicited sales messages, promotional campaigns, and cold marketing SMS are not allowed unless you have obtained proper consent and are fully compliant with local laws, carrier requirements, and anti-spam regulations.Users are solely responsible for ensuring lawful communication practices.

6. Dialer Usage Limits

8×8
Maximum login access: 3 devices
Only 1 active outbound call allowed at a time
Secondary devices must wait until the active call ends

Zoom
Maximum of 2 logged-in devices per account

RingCentral, Vonage, Ooma & Similar Providers
Up to 3 agents may use the dialer simultaneously for outbound callingAdditional users require written approval from Orizen Inc

Google Voice
Supports up to 5 users per accountT
Two-way messaging is included by default
All SMS activity remains subject to anti-spam and compliance policies

7. Monitoring & Compliance Verification
Dialcore Technologies reserves the right to monitor call records, communication logs, and related account activity to verify compliance with these terms and carrier regulations. If you do not consent to compliance monitoring, you may not use our services.

8. Account Suspension & Termination
Accounts may be suspended or permanently terminated without prior notice for:

Policy violations
Spam or unauthorized messaging
Sensitive data collectionAbuse of dialer systems
Use of prohibited automation tools
Any activity considered harmful, illegal, or high-risk

No refunds or replacements will be provided in cases involving policy violations.

9. Refund Policy
If an account becomes blocked, suspended, or restricted by providers including RingCentral, Vonage, Ooma, Zoom, 8×8, or Google Voice, Dialcore Technologies may issue a refund of up to 50% of the remaining subscription period at its sole discretion. For Admin accounts sold at one time cost no refund or replacement would be provided even the sms campaign is approved or not.

10. Updates to Terms
Dialcore Technologies reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our services constitutes acceptance of the latest version of these terms.

11. User Agreement
By using any dialer or communication service provided by Dialcore Technologies, you confirm that you have read, understood, and agreed to comply with all terms, restrictions, and policies outlined above.